Ralph Behnke
Creating what is next in retail with AI.
Ralph splits his time between Customer Success at Nexite and building AI tooling at operatingmodel.ai — and sits in two rooms most AI commentators don't sit in. One is the executive room, where leadership teams are trying to translate “we should be doing AI” into a roadmap that survives contact with the org chart. The other is the build room, where he's shipping the tools and rewiring how operating models actually work. Two decades inside retail transformation give him the long view: he's seen what works, what stalls, and what looks like progress on the slide but isn't.
On the show, Ralph owns the innovation-at-the-edge and practitioner-craft beats. When the story is about a model that just shipped, or a creative way someone is bending the technology into a workflow that wasn't possible last week, that's his territory.


